CES Spotlight blog posts shine a light on youth sector programs and initiatives in Ontario that are undertaking an evaluation journey in collaboration with YouthREX’s Customized Evaluation Supports (CES) at one of our regional hubs across Ontario. The blog posts describe the programs and initiatives and how evaluation supports their objectives to improve youth wellbeing.

In fall 2015, Upstream Ottawa began an evaluation journey with our Eastern Hub through our Customized Evaluation Supports (CES) program.

Upstream Ottawa
Youth Matter

All youth

Health & Wellness

– Strong, Supportive Friends and Family
Coordinated & Youth-Friendly Communities

November 2015

Upstream Ottawa is committed to providing high quality, client centred mental health services.

Upstream Ottawa’s mission is to offer adults, youth and their families the community-based supports and services they need to rebuild lives affected by persistent mental illness.

Upstream’s Mental Health Intensive Case Management Light for Transitional Aged Youth Program (ICM-L for TAY) provides ICM to youth aged 16-24 for a period of 6 months. This program serves clients presenting with moderate symptoms of a mental illness with/without substance use issues. These youth are typically in the early episodes of mental illness, are experiencing deficits in functioning and are at risk of ‘falling through the cracks’ in a system designed to serve the most needy in an expedient manner. Youth entering the program lack the skills, resources, and/or support networks to achieve/maintain their quality of life. Further they are at risk of their symptoms decompensating into the severe range in the absence of individualized and timely treatment intervention.

“Before it was like there was a ladder and everyone is climbing, but I was stuck at the bottom. Now I am starting to climb.”

– Client, Youth Matter Program

Through their Youth Matter program, Upstream Ottawa provides intensive case management addressing mental health, physical health, substance use, finances, housing, access to education, and socialization.

“We would like to evaluate our program and ensure it is meeting the needs of the community. We would also like to be able to determine if there are other models of service that fit within our mandate that could be explored and implemented.”

– Bo Turpin, Director of Clinical Services and Programming

Why Customized Evaluation Supports? 

By taking part in the CES process, Upstream Ottawa would like to develop a fresh model and questionnaire feedback from program participants. They would like to tie in elements from their last evaluation, as well as a consultation with Dr. Gretchen Conrad, a Systems Level planner – Transitional Aged Youth Services at the Royal, who’s data from a recent system wide survey enabled them to identify and partner with agencies in the community such as Carleton University and Centertown Community Health Centre for this specific population.

Currently, Upstream Ottawa is in the Action Phase, Step 3 – Planning and Focusing Your Evaluation

“…Youth participants will be completing the assessment and evaluation questions both at intake and discharge from the program.  Their input will play a crucial role in fine tuning the program as it develops and matures over time.”

– Bo Turpin, Director of Clinical Services and Programming

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