Program Manager – Job Opportunity

What Can I Expect to do in this Role?

• Ensure applicants and grantees have a clear and accurate understanding of expectations, responsibilities and requirements.

• Provide outstanding customer service and positive end user experience in all aspects of the role

• Understand and accurately apply OTF policies, guidelines and processes

• Support OTF clients by proactively delivering clear and accurate information through outreach sessions and workshops

• Provide coaching support (one-on-one and group) to potential and declined applicants and respond to questions in a timely manner

• Conduct application analysis and assessments that: are impartial and fair; support OTF’s investment strategy and follow OTF policies and procedures 

• Support Grant Review Teams to have a clear and accurate understanding of their role and the investment strategy

• Support Grant Review Teams to deliver fair, clear, evidence-based scoring and decision-making that is consistent with the investment strategy and policies

• Monitor and support active grants through timely, regular and high engagement approaches

• Contribute to planning and developing tools and resources to support the core functions of the job