Serving Youth Remotely: Strategies for Practitioners

This toolkit was developed by the Urban Institute.

HERE’S HOW THE AUTHORS DESCRIBE THIS TOOLKIT:

The COVID-19 pandemic has posed unprecedented challenges for young people and staff at youth-serving organizations that provide education and training, employment, and mental health services. Challenges are more pronounced for youth who may lack access to digital devices and conducive learning environments or who must balance program participation, work, and family responsibilities. This resource guide for practitioners describes creative strategies that youth-serving organizations have used to provide remote services while prioritizing equity.

We conducted interviews with 21 staff members at youth-serving organizations and programs about how to equitably deliver remote services. Remote service delivery can potentially expand access to services and make them more affordable, meaning the lessons learned now are relevant beyond the COVID-19 crisis.

For each of the strategies that emerged from the interviews, we identify key issues, challenges, and promising practices and tips, especially as they pertain to advancing equity for marginalized populations.

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